Return & Refund Policy

1. Return Period

You have 30 days from the date of delivery to request a return for any item purchased on our website.

2. Condition for Returns

To be eligible for a return, your item must meet the following requirements:

• The item must be in its original, unused, and unwashed condition.
• All original tags and labels must still be attached.
• The item must be in its original packaging.
• Items that show signs of wear, stains, or odors will not be accepted.

3. How to Request a Return & Return Address

Step 1. Email Us: Contact support@bettynow.com with your order number and the name of the item(s) you wish to return.
Step 2. Wait for Approval: Our team will respond within 24 hours with a return authorization.
Step 3. Pack & Ship: Securely pack the item and mail it to the address listed below. We recommend using a trackable shipping service.

All authorized returns should be sent to our business location:
Bettynow – Return Department
905 N Tennessee St, Cartersville, GA 30120, United States

Please do not send items back without first receiving an authorization email from our support team.

4. Return Shipping Fees and Restocking Fees

Customer Responsibility: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

No Restocking Fees: We do not charge any restocking fees or administrative fees for your return.

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order at your convenience.

6. Inspection Process and Approved Refunds

Inspection Process: Once your return is received at our Cartersville warehouse, we will inspect the item within 3–5 business days. We will then send you an email to notify you that we have received your returned item and whether your refund has been approved.

Approved Refunds: If your return is approved:

• Method: The refund will be automatically applied to your original method of payment (e.g., Credit Card or PayPal).
• Amount: You will receive a refund for the full price of the item. Original shipping costs are not refundable.

7. Refund Timeline

Once we process the refund, it typically takes 5–10 business days for the funds to appear in your bank account or on your credit card statement, depending on your financial institution’s processing times.

8. Damaged, Defective, or Incorrect Items

If you receive a hoodie, t-shirt, or hat that is damaged, defective, or if you received the wrong item:

• Contact us at support@bettynow.com within 48 hours of delivery with photos of the issue.
• In these specific cases, Bettynow will cover all return shipping costs and provide a full refund or a free replacement immediately.

9. Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at support@bettynow.com.

10. Order Cancellations

Orders can be canceled for a full refund within 12 hours of placement. After 12 hours, the order moves into the production and packaging phase, and the standard Return Policy will apply.

11. Customer Support

For any questions regarding returns or refunds, please contact us during our working hours:

Email: support@bettynow.com
Address: 905 N Tennessee St, Cartersville, GA 30120, United States
Working Hours: Mon – Sat, 8:00 AM – 7:00 PM (EST)